UK shopper confidence dips on new restrictions


IGD's monthly survey shows that consumers are concerned about further drops in their income and a spike in food price.

Posted on Oct 09 ,09:17

UK shopper confidence dips on new restrictions

A third (32%) of British shoppers expect to be worse off financially in the year ahead, up from 30% in August, reveals the latest IGD Shopper Confidence Index. Also, news of little progress in trade talks between the UK and EU have made 18% of shoppers to expect food prices to get much higher in the year ahead.
Confidence has declined the most among 18-24s and 35-44s. With announcements of redundancies, particularly impacting younger people, 38% of 18-24s expect to focus more on saving money on their food and groceries in the year ahead (vs 24% last month). This compares to 21% of all shoppers. Financial insecurity is doubled by local lockdowns, making confidence to decline significantly particularly in the West Midlands (-11 vs -6 Aug’20) and Wales (-11 vs -4). Both regions now have the lowest confidence.
“Shopper confidence is likely to remain fragile as the Job Retention Scheme comes to an end to be replaced by the Job Support Scheme, alongside shoppers contending with further uncertainties concerning COVID-19 and whether there is a deal or no-deal with the EU. This will no doubt lead to an increase in savvy shopping tactics over the coming months. With so much uncertainty at the moment, we anticipate shoppers’ confidence will respond to key announcements and media reports on COVID-19 and the EU.
Despite this ongoing period of low confidence, positivity towards the food and grocery industry remains high. The continued actions that have been taken by retailers and manufacturers across the country to support those in need have increased this trust. Indeed, trust in the food industry to ensure good availability has remained high (78%) despite recent increased levels of stockpiling,” commented Simon Wainwright, Director of Global Insight at IGD.
In September, overall confidence slipped to -8 on average for the whole month, down from -7 in August. While the month started at -6, confidence fell to -10 by the end of the month. Remaining at a relatively low level, confidence appears to have been suppressed by news of increased COVID-19 cases and further national restrictions being put in place – notably, the rule of six, working from home where possible and the 10 pm curfew for pubs and restaurants.
The score has been calculated using four key measures: Household finances; Food prices; Focus on quality vs. saving money; Trust in industry.

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